Thought leader podcast series: High Reliability

Written by Pamela Crandall MS, CCC/SLP, Senior Marketing Solutions Manager, MEDITECH | October 12, 2017

In this installment of our thought leader podcast series, I chat with Darlene Cunha, MMHC, BSN, RN, ACHE, Chief Operating Officer of CharterCARE Health Partners (Providence, RI) about her organization’s journey to high reliability.

During our discussion, Darlene shares some of the policies and procedures CharterCARE implemented to achieve their high reliability status. These ultimately led to impressive results, just a few of which include:

40% reduction in hospital-acquired conditions
47% reduction in catheter-associated UTIs
81% fewer falls
14% drop in readmission rates.

If your organization is just starting to think about high reliability or looking for ways to improve quality outcomes, Darlene has some great lessons learned and advice to share from her journey.

Specific topics covered in this podcast include:

About CharterCARE Health Partners	1:45
Why high reliability?	3:22
Processes CharterCARE implemented	4:31
Getting staff on board	7:33
Leveraging MEDITECH for quality outcomes	10:01
Improvements since becoming a high reliability organization	12:27
Lessons learned and advice	15:26
Healthcare’s evolution over the last 30+ years	16:53
The future of healthcare	19:46

Want to learn more? See how one hospital reduced hospital-wide urinary catheter use and urinary tract infections through a multidisciplinary program.

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