Thought leader podcast series: High Reliability

October 12, 2017 |  Podcast


In this installment of our thought leader podcast series, I chat with Darlene Cunha, MMHC, BSN, RN, ACHE, Chief Operating Officer of CharterCARE Health Partners (Providence, RI) about her organization’s journey to high reliability.

During our discussion, Darlene shares some of the policies and procedures CharterCARE implemented to achieve their high reliability status. These ultimately led to impressive results, just a few of which include:

  • 40% reduction in hospital-acquired conditions
  • 47% reduction in catheter-associated UTIs
  • 81% fewer falls
  • 14% drop in readmission rates.
If your organization is just starting to think about high reliability or looking for ways to improve quality outcomes, Darlene has some great lessons learned and advice to share from her journey.

Specific topics covered in this podcast include:

About CharterCARE Health Partners


Why high reliability?


Processes CharterCARE implemented


Getting staff on board


Leveraging MEDITECH for quality outcomes


Improvements since becoming a high reliability organization


Lessons learned and advice


Healthcare’s evolution over the last 30+ years


The future of healthcare



Want to learn more? See how one hospital reduced hospital-wide urinary catheter use and urinary tract infections through a multidisciplinary program.

Download the Stamford CAUTI Reduction Case Study


Written by Pamela Crandall MS, CCC/SLP, Senior Marketing Solutions Manager, MEDITECH

Pamela Crandall is a MEDITECH Senior Marketing Solutions Manager. In her role, she monitors care coordination trends and issues impacting nurses and other care providers (including quality care delivery, surveillance, and post-acute care). Pam keeps healthcare leaders informed of our initiatives through direct interaction and participation in industry events. She is also a practicing Speech Language Pathologist with a Master’s of Science in Communication Disorders from Boston University. With over two decades of experience in the healthcare industry, Pam is passionate about helping the healthcare community understand MEDITECH’s vision and commitment to telling the full patient story across the entire continuum of care.
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