In this installment of our thought leader podcast series, I chat with Darlene Cunha, MMHC, BSN, RN, ACHE, Chief Operating Officer of CharterCARE Health Partners (Providence, RI) about her organization’s journey to high reliability.
During our discussion, Darlene shares some of the policies and procedures CharterCARE implemented to achieve their high reliability status. These ultimately led to impressive results, just a few of which include:
- 40% reduction in hospital-acquired conditions
- 47% reduction in catheter-associated UTIs
- 81% fewer falls
- 14% drop in readmission rates.
Specific topics covered in this podcast include:
|
About CharterCARE Health Partners |
1:45 |
|
Why high reliability? |
3:22 |
|
Processes CharterCARE implemented |
4:31 |
|
Getting staff on board |
7:33 |
|
Leveraging MEDITECH for quality outcomes |
10:01 |
|
Improvements since becoming a high reliability organization |
12:27 |
|
Lessons learned and advice |
15:26 |
|
Healthcare’s evolution over the last 30+ years |
16:53 |
|
The future of healthcare |
19:46 |
Want to learn more? See how one hospital reduced hospital-wide urinary catheter use and urinary tract infections through a multidisciplinary program.
