These days many of us use patient portals, or are at least familiar with what they are. These tools allow patients to schedule appointments, easily access their medical information, pay bills, request prescription refills, and even message their physicians. They are also becoming increasingly important to providers in preparing to meet the latest Meaningful Use requirements.
In this installment of our thought leader podcast series, I chat with Cheryl Adams, RN, BSN, MBA, Home Health Administrator of Sparta Community Hospital (Sparta, IL) about home care and the significant role it plays in population health. During the podcast, Cheryl discusses Sparta’s successful deployment of a telehealth program along with some creative patient engagement approaches they’ve implemented to help patients follow their care plans and prevent inpatient readmissions. You’ll also hear about how Cheryl has seen healthcare evolve in her 30+ years in the industry, including a discussion on the changing expectations of patients as we shift to consumer-driven healthcare.
Vanessa Carter presents her rapid report at Stanford University's MedX conference on April 23, 2017.
My journey to becoming an e-Patient activist for facial differences and antibiotic resistance started in 2004, when a car accident in South Africa left me with severe abdominal and facial injuries.
Through multiple surgeries and consultations with doctors, I became aware of the lack of online resources in health, and began working to address that. I was a marketing and design professional for 18 years, enabling me to audit the web and discover that many healthcare professionals [HCPs] didn’t have websites, which was why it was so difficult to find them.
Do you know that 82% of patients using a patient portal believe they are receiving better care? The explosion of health portals and wearables in recent years has given patients the power to actively engage in their care.
These technologies benefit caregivers as well, providing them with proxy access to see what is happening with the care their family member is receiving. It also streamlines communication with providers, which promotes effective transitions of care. When transitions of care break down, it can result in higher readmissions, medical errors, increased ED visits, and a poor patient and family experience. Engaging patients with these tools reminds them about their appointments and promotes communication between clinicians and their patients.