I recently attended an Advisory Board session on nurse manager overload and the contributing factors that lead to nurse burnout. We all know that nurse burnout is an issue that affects both staff and patients, so it was an enlightening topic to learn more about.
Of all caregivers, nurses tend to have the most interactions with patients. They're the ones that inpatients call if something is wrong, and they are also often the point of contact for the patient’s family. So nurses have perhaps the greatest opportunity to create a safer environment for patients.
These days many of us use patient portals, or are at least familiar with what they are. These tools allow patients to schedule appointments, easily access their medical information, pay bills, request prescription refills, and even message their physicians. They are also becoming increasingly important to providers in preparing to meet the latest Meaningful Use requirements.
In early May, the Advisory Board released its Annual CEO Survey of 183 CEO’s about their top concerns for 2017. Interestingly, many of the concerns were related to the subject of Population Health and the healthcare industry’s movement from volume to value. Do any of these results or concerns sound familiar to you or your organization?
Do you know that 82% of patients using a patient portal believe they are receiving better care? The explosion of health portals and wearables in recent years has given patients the power to actively engage in their care.
These technologies benefit caregivers as well, providing them with proxy access to see what is happening with the care their family member is receiving. It also streamlines communication with providers, which promotes effective transitions of care. When transitions of care break down, it can result in higher readmissions, medical errors, increased ED visits, and a poor patient and family experience. Engaging patients with these tools reminds them about their appointments and promotes communication between clinicians and their patients.
Looking out of my office window at Deborah Heart and Lung Center, you see nothing but a green, rural area, nestled in the middle of the Pine Barrens, which is not the typical scene your mind envisions when you think of New Jersey.
Being in such a rural area, it can be a challenge to recruit staff with experience in our MEDITECH EHR because we don't have a large population to draw from. However, we came up with a unique plan to attract quality staff to our facility.
For agencies, there are few situations more stressful than auditor visits. There's never a lot of time to prepare and you always worry about your staff selecting the right clinical and financial reports for surveyors. But you can minimize your stress by getting materials for audits ready in advance, as part of your everyday processes. The more prepared you are, the easier it will be on the day the surveyor arrives at your doorstep.