This year, Patient Experience Week is taking on a whole new meaning. Consumers, who once may have rated their healthcare providers based on cafeteria food or convenient appointment times, are now shifting their focus to the most important question at hand — how are you helping to keep me safe during this pandemic?
These days many of us use patient portals, or are at least familiar with what they are. These tools allow patients to schedule appointments, easily access their medical information, pay bills, request prescription refills, and even message their physicians. They are also becoming increasingly important to providers in preparing to meet the latest Meaningful Use requirements.