Healthcare organizations can improve the patient experience not only by making care more convenient and accessible, but also by addressing broader factors that influence well-being and safety.
Here, we’re highlighting how leading healthcare organizations are redefining the patient experience — from leveraging MEDITECH-integrated self-service technology to launching targeted community wellness programs and mobile care units that directly address health equity.
Inspired by modern conveniences such as mobile deposits, one-click purchasing, and personalized experiences, Holyoke Medical Center launched their Digital Front Door Strategy to elevate the patient experience. The organization partnered with MEDITECH to implement custom interfaces that would integrate a third-party kiosk vendor’s data directly into their Expanse EHR. By enabling patients to submit discrete data through self-service technology, processes like pre-registration, required questionnaires, and co-payments can be handled based on patient needs or preferences, before arrival or on-site using stand-alone or tabletop kiosks.
This approach has had meaningful benefits for patients. From August 1, 2024, through July 31, 2025, 94% of patients utilized self-check-in with no front desk intervention. On-site co-payments increased by 56%, and total online transactions tracked in 2025 reached 175,000. Self-service options give patients greater access and autonomy over how their data is captured, protecting patient privacy and supporting personalized care.
By launching the Prescription for Your Health program (P4YH), Roane General Hospital was able to do more than just focus on preventative care and disease management — they also addressed the underlying risk factors affecting their patient population, including high rates of diabetes and cardiovascular disease and various social determinants of health. Working closely with a team of providers, participants in the program receive an individualized medical plan of care, complete a 12-week Food Is Medicine course focused on the principles of nutrition, and develop a medical fitness plan tailored to their unique health metrics.
According to a report released in March 2026, 55.4% of active P4YH participants with diabetes improved their HbA1c levels, with mean HbA1c declining from 6.70% to 6.45%. Among participants who met the criteria for metabolic syndrome, mean waist circumference decreased by nearly half an inch, while diastolic blood pressure decreased by 4.18 mmHg. By offering a free, personalized wellness program, P4YH has made healthier choices more accessible and empowered community members to take a more active role in managing their own health.
Augusta Health’s Community Health Needs Assessment highlighted key areas contributing to health disparities, giving the organization a clear roadmap for addressing their community’s most pressing needs. With 46% of their patient population struggling to access care, they launched their mobile Neighborhood Clinic in late 2022. The clinic strengthened connections to ongoing care, with an 83% increase in patients returning for at least one additional visit within the 18 months after their initial mobile clinic visit.
Additionally, Augusta Health found that 21% of its community was food insecure. This finding led to the creation of the Farm, which produces approximately 25,000 pounds of fresh produce each year for the community. Augusta Health also created an RN Infant and Maternal Health Navigator role to support women with limited access to resources, and they partnered with Middle River Regional Jail to provide prenatal care to pregnant incarcerated women. As a result, the percentage of incarcerated pregnant women receiving prenatal care increased from 60% to 100%. Together, these initiatives demonstrate Augusta Health’s commitment to addressing the unique needs of its rural, geographically diverse community and improving the health and well-being of the people it serves.
While patient safety directly impacts clinical outcomes, it’s also fundamental to creating and maintaining a positive patient experience. The 2026 Top 10 Patient Safety Concerns report, produced annually by The Emergency Care Research Institute (ECRI) and the Institute for Safe Medication Practices (ISMP), identified the most pressing patient safety challenges facing the healthcare industry this year, ranging from overreliance on AI to rural facility closures.
These challenges can have consequences that extend beyond patient safety, directly affecting how patients experience the healthcare system. While AI can support clinical care, it can also miss diagnoses, leading to inaccurate information and unnecessary anxiety that can undermine the psychological safety patients need throughout their care journey. Similarly, rural hospital closures and workforce shortages can leave patients vulnerable as they must travel long distances to receive delayed care from overextended providers who may have limited time for meaningful interactions.
Addressing these patient safety concerns can help healthcare organizations create safer, more supportive experiences for the patients they serve. MEDITECH provides recommendations related to these challenges, offering healthcare professionals resources and strategies to help confront industry-wide safety concerns while making patients feel more protected and supported throughout their care journeys.
By pairing MEDITECH’s innovative technology with compassionate, community-centered care strategies, healthcare providers can alleviate operational friction, foster deeper trust, and ultimately create safer, more empowering experiences for every patient they serve.
See how MEDITECH customers are driving innovation and delivering results in their communities.