The COVID-19 pandemic is changing the way we all do things. How we work, communicate, and problem solve looks quite different from what most of us are used to. However, what I’ve seen over the past several months reminds me that necessity really is the mother of invention — and reinvention. The crisis is challenging us to innovate and reengineer for this new reality.

Over the past year, we’ve seen the term ‘gameplay’ popping up in more and more places. People seem to be quite taken with the notion that the logistics and patterns surrounding games and their rules can be applied to business, politics, and everyday obstacles. As I would discover at the 2018 MGMA Annual Conference, gameplay can tell us a lot about how to succeed in healthcare today.