The following article appeared in the May 23, 2019 issue of the HIMSS Clinical Informatics Insights newsletter. A portion of it has been posted here with permission. Last year, a colleague of mine wrote an apology to clinicians on behalf of all EHR vendors for the pain we’ve put them through. It ...

All industries are having to adjust to the increasing power of customer voices and on-demand consumer trends. In the world of healthcare, this makes patients the decision makers who hold the most important perspective.