Reflections from the frontlines: combating COVID-19 in Boston and NYC
The COVID-19 pandemic has called for everyone to do their part to keep others safe and healthy. For many, this means staying at home as much as possible and practicing social distancing. For me, as CMIO of the Beth Israel Deaconess community hospitals, this has meant deploying numerous initiatives ...
Embracing innovation and virtual training in a pandemic
The COVID-19 pandemic is changing the way we all do things. How we work, communicate, and problem solve looks quite different from what most of us are used to. However, what I’ve seen over the past several months reminds me that necessity really is the mother of invention — and reinvention. The ...
Providing communication support for patients during COVID-19
The power to speak and communicate our needs clearly is something that most of us take for granted. It is only when these abilities are compromised that we begin to recognize their true value. Communicating with patients suffering from COVID-19 has presented a new set of challenges for healthcare ...
How cloud infrastructure supports our business and customers during the COVID-19 pandemic
In the midst of the ongoing COVID-19 crisis, I have found great comfort in seeing the best of humanity unfold — the resilience of spirit and our collective resourcefulness. These early stages of the outbreak have been an extreme test of adjusting to new ways of doing things before even considering ...
Interoperability amid the COVID-19 pandemic
In the midst of the COVID-19 crisis, the secure and accurate sharing of patient data is more critical than ever. Healthcare organizations need the ability to access up-to-date information about any patient who enters their doors, especially in urgent care settings.
Staying up-to-date on clinical terminology during COVID-19
A version of this post originally appeared on the IMO website. The ability to easily document possible exposure to, infection with, or any other clinical symptoms of COVID-19 is crucial to mitigating the impact of the pandemic. However, the lack of standardized coding to capture this information at ...
Navigating pandemic relief options
COVID-19 has hit the healthcare industry so hard that many hospitals have been forced to furlough staff, or worse, close their doors. Relief payments from the CARES Act are a lifeline for organizations under enormous economic strain; though the healthcare portions of the legislation are only a few ...
Recognizing the not-so-everyday heroism of nurses
There has been a lot of talk about heroes lately, and rightfully so. Over the past several weeks I’ve been seeing signs around the neighborhood, made by children, thanking our healthcare heroes: hand-drawn rainbow art taped to front doors and living room windows. It got me thinking about what our ...
Mitigating risk and managing response to COVID-19
A version of this post originally appeared on the Forward Advantage website. COVID-19 has created unprecedented challenges for everyone, especially the healthcare industry. Whereas other industries can shut down or go fully remote, hospitals must stay open even in the direst circumstances. However, ...
Virtual care delivers on top priority for patient experience—safety
This year, Patient Experience Week is taking on a whole new meaning. Consumers, who once may have rated their healthcare providers based on cafeteria food or convenient appointment times, are now shifting their focus to the most important question at hand — how are you helping to keep me safe ...