I was rounding with a colleague in the pediatric area of The Valley Hospital, in Ridgewood, New Jersey, when we entered the room of a young boy with his mother sitting by his bed. As we entered, we explained that we were visiting pediatric patients to see if they were interacting with the newly-installed GetWell Inpatient™ solution, GetWellNetwork’s interactive software that uses a bedside TV to get patients and their families more involved in the care process.
Ample evidence indicates that improved patient engagement is better for doctors and patients. With EHRs and government regulations, the rise of patient portals has been dramatic. A recent AMA study says that 92% of hospitals offer the ability to view medical records through an online portal (compared to 43% in 2013). But availability of an online portal doesn’t mean patients are accessing or getting value from it. How can we help patients move from simply looking up lab results, requesting refills, and checking schedules to more active and meaningful engagement? One technically simple, but remarkably powerful answer is to have clinicians share their visit notes with patients. It’s something we call OpenNotes.
As care providers, we do everything we can to ensure that our patients have the best possible outcomes. However, we tend to think we have a lot more control than we actually do.
Population health is a very broad topic; it’s not just about collecting and analyzing data.
For us at Frisbie Memorial Hospital, it’s been about finding creative ways to address the health concerns that we identify in our patients, understanding that we need to keep them healthy outside the hospital walls.
Topics: Population Health
In this installment of our thought leader podcast series, I chat with Kevin Adams, Director of Revenue Cycle, Anderson Regional Medical Center (Meridian, MS) about the challenges and successes of revenue cycle management in healthcare today. During our discussion, Kevin shares insights on different payment and reimbursement models, and how government policies and insurance plans are constantly affecting the financial side of healthcare organizations every day. Kevin also covers how using lean process improvement, technology, and teamwork, resulted in lowering Anderson’s A/R days by 50% and reducing lost revenue by 90%. Listen in as revenue cycle industry expert, Kevin Adams, sheds some light on the past, present, and future of health systems’ financial status.
In early May, the Advisory Board released its Annual CEO Survey of 183 CEO’s about their top concerns for 2017. Interestingly, many of the concerns were related to the subject of Population Health and the healthcare industry’s movement from volume to value. Do any of these results or concerns sound familiar to you or your organization?
In this installment of our thought leader podcast series, I chat with Cheryl Adams, RN, BSN, MBA, Home Health Administrator of Sparta Community Hospital (Sparta, IL) about home care and the significant role it plays in population health. During the podcast, Cheryl discusses Sparta’s successful deployment of a telehealth program along with some creative patient engagement approaches they’ve implemented to help patients follow their care plans and prevent inpatient readmissions. You’ll also hear about how Cheryl has seen healthcare evolve in her 30+ years in the industry, including a discussion on the changing expectations of patients as we shift to consumer-driven healthcare.
Do you know that 82% of patients using a patient portal believe they are receiving better care? The explosion of health portals and wearables in recent years has given patients the power to actively engage in their care.
These technologies benefit caregivers as well, providing them with proxy access to see what is happening with the care their family member is receiving. It also streamlines communication with providers, which promotes effective transitions of care. When transitions of care break down, it can result in higher readmissions, medical errors, increased ED visits, and a poor patient and family experience. Engaging patients with these tools reminds them about their appointments and promotes communication between clinicians and their patients.