Building a strong foundation to bridge the gaps between clinicians and technology [Podcast]

November 14, 2023 |  EHR, Industry Leaders, Podcast, Care Coordination


While EHRs play a valuable role in the delivery of patient care, their use has also created unintended consequences such as clinician burnout. To mitigate this issue, organizations need to build a foundation strong enough to bridge the gap between people and technology. 

Dr. Priscilla Frase, CMIO at Ozarks Healthcare and a 2024 HIMSS Changemaker in Health Awards finalist, is a tremendous example of a leader finding ways to deploy information technology without overburdening providers. In a recent podcast with This Week Health, Dr. Frase shared her strategy for optimizing the hospital’s MEDITECH Expanse EHR, including how personalizing the system can benefit clinicians and their patients. 

When it comes to implementing information technology, Dr. Frase points to the KLAS Arch Collaborative as a valuable resource to lean on. Composed of healthcare organizations committed to reducing clinical burnout and improving the EHR experience, the group gains valuable insights from its research on IT deployment best practices.

“Within the annual ARCH Collaborative Summit, I am rejuvenated discussing the different ways that we can all improve,” she said. Dr. Frase also speaks to how the Collaborative helps remind her of the simple ways to make things better for her providers and get the most out of the technology they have.

Evidenced by many clinical successes Ozarks has achieved under her guidance as CMIO, Dr. Frase understands the importance of collaborating with all care teams. 

“I'm kind of that bridge between all the other parts of the organization that need to have input,” she said. “I'm also the person that can say to the staff, ‘hey, I really could use you to come in and help us figure this workflow out for this other side of the organization.’ And having that voice in meetings where I have an opportunity to share the feedback, I can act as a translator between clinical and IT.” 

Listen to the full podcast to hear more from Dr. Frase, and please join me in voting for her for the 2024 HIMSS Changemaker in Health Award, a recognition worthy of her dedication to transforming healthcare.

Listen to the podcast to hear more from Dr. Frase.

Listen To The Podcast

Written by Andrew Burchett, DO, Executive Director Medical Informatics, MEDITECH

Andrew Burchett, DO, recently joined MEDITECH as Executive Director of Medical Informatics. Dr. Burchett has been a physician with Avera Health since 2006 and continues to practice part-time in Hospice & Palliative Medicine at Avera McKennan Hospital in Sioux Falls, SD. He has a wealth of experience using MEDITECH’s platforms, as well as other vendor systems. He also served as Avera’s corporate Medical Information Officer from 2007-2019 and as the CMIO from 2019-2022, implementing Expanse across 38 hospitals, 300 clinics in 5 states.
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