Charting healthcare’s future through partnership: Highlights from MEDITECH LIVE 25

In a time of unprecedented challenges—from workforce shortages and financial pressures to the rapid emergence of new technologies—healthcare organizations are seeking both a compass and a partner. This was the resounding theme at MEDITECH LIVE 25, our most highly-attended leadership summit to date. We gathered with a single, clear purpose: to collectively problem-solve and chart a course for the future of healthcare.

AI is reducing burnout and improving efficiency in real-time

Embedded AI solutions within Expanse demonstrated real-time efficiency gains, with presenter Fraser Health Authority saving an average of seven minutes per discharge using AI to auto-generate discharge summaries. In another session, Holyoke Medical Center reported a 51% decrease in the level of burnout in their clinicians after leveraging ambient AI in ambulatory care, and the crowd echoed their sentiments on how ambient listening is a gamechanger for their efficiency and interaction with the patient. Utilizing AI-powered solutions, enhanced documentation benefits a health system’s fiscal sustainability. Holyoke Medical Center also reported that they’re having one of their best fiscal years while deploying Expanse solutions across their care settings.

The EHR as an intelligent teammate

Artificial intelligence is reshaping every corner of the industry, and at MEDITECH LIVE, we moved the conversation from a list of AI features to a new vision: the agentic user experience. This is the next evolution of the EHR, where the system acts as a truly intelligent teammate, anticipating needs and performing tasks proactively. All stand to benefit from agentic AI in their MEDITECH EHR, spanning the needs of patients, clinicians, and virtually any healthcare and leadership role. 

MEDITECH introduced two AI-powered chatbot initiatives. One will be in the MyHealth patient portal and include crucial features such as summarizing health information and scheduling appointments. The other will be embedded into clinicians’ native workflow and supports conversational interaction with the chart.

Our AI initiatives are expanding to include the use of intelligent agents. As clinicians focus on the patient, the agentic user interface can reason, plan, and perform actions to achieve specific goals, acting as a valuable teammate.

One example demonstrated how agents will investigate claim denials, and generate an appeal action plan and letter automatically based on payor policy and clinical documentation, intentionally saving administrative time and increasing cash flow. MEDITCH’s investments in a future-proofed, scalable EHR platform inspires confidence during the inevitable shifts of the healthcare industry. 

Technology strengthens the patient experience

Building trust between the health system and patient takes top priority. Customer speakers like Hancock Health and engaged session participants shared how they are increasing patient engagement with solutions like MyHealth and Expanse Patient Connect. Discussions centered around the adoption of newer AI features like conversation flows as well as portal notifications via SMS with deep links for ease of patient response.

A C-suite customer panel offered additional insights, concentrating on balancing consumer demands with financial constraints and the role of technology in achieving this.

Changing the definition of holistic data exchange

Traverse Exchange, our FHIR-based data exchange network, is revolutionizing the possibilities of data exchange. Traverse Exchange gathers patient information from various sources into a single, consolidated patient summary. Our Interoperability and Data Pavilion showcased the possibilities of intelligent interoperability in the hands of clinicians. 

Real-world patient scenarios demonstrated across all care settings included practical testimony from Emanate Health, who went live on the network in October 2024. Since then, Emanate has securely and successfully unlocked data from organizations running the Epic EHR that was previously unavailable, allowing Emanate providers to gain a complete understanding of each patient's story. Over three million documents were retrieved, with more than 70% of this data originating from health systems utilizing the Epic EHR. This comprehensive data integration, facilitated by the consolidated patient summary within Traverse Exchange, significantly streamlines workflows by providing clinicians with a holistic view, enhancing decision-making and patient care.

The Interoperability and Data Pavilion highlighted various ways in which data exchange is improving both patient care and the provider experience.

Success in AI and interoperability innovations hinges on actionable data. Speaking to the power of transformative data were session panelists representing a health plan, hospital leadership, policy, and cross-sector collaboration. Their conversation focused on how recent government policies and emerging technologies are facilitating more robust data exchange. Panelists also shared strategies to harness data effectively to stay ahead of emerging industry trends like AI adoption, promoting health literacy, and accelerating the shift to value-based care.

Brian Anderson, President & Chief Executive Officer, the Coalition for Health AI (CHAI), Brendan Keeler, Interoperability Practice Lead, HTD Health, Jocelyn Keegan, Vice President of Aetna Interoperability, Aetna (a CVS Health Company), and Jake O'Shea, MD, MBA, FACEP, Vice President & Chief Health Information Officer, HCA Healthcare, explore how data-driven insights are transforming patient care and improving operational efficiency. 

Creativity and an open mind is key to innovation

As our keynote speaker Duncan Wardle said in “Unleashing Healthcare's Imagination”, don’t let your first response be “no, because…” when someone comes to you with new ideas. Nurturing innovation requires a healthy amount of curiosity and empathy. When change occurs or is needed, it’s the perfect opportunity to take the “Yes, and…” approach and welcome unique perspectives to unleash creativity.

Intelligent design for intuitive care

In a future filled with uncertainties, Expanse serves as a foundational pillar, reflecting our strong infrastructure investments that position health systems for success. We are proud of our customers' achievements, which MEDITECH LIVE celebrates as a valuable platform for knowledge exchange, informing strategic plans, and highlighting pivotal successes in deploying Expanse. The event left us energized for the future, and we hope attendees carry that energy back to their respective teams.

At the MEDITECH Huddle at Gillette Stadium, MEDITECH customers, leadership, and vendor partners enjoyed a lively evening and a chance to connect with peers.

Tune into the most recent episode in our Thought Leader Webinar Series, "Talking TEFCA: The Real-World Impact of Interoperability Frameworks."