The seemingly simple act of listening can lead to great innovation. Outpatient therapy practices operate under intense pressure, so by listening to the frontline realities of physical, occupational, and speech therapists, we developed Expanse Outpatient Therapy, an extension of our Ambulatory solution, to directly address the systemic operational hurdles holding therapy clinics back.
Therapists face mounting administrative burdens, rigid compliance rules, and fragmented documentation workflows that pull focus away from hands-on patient care and squeeze practice margins. Expanse Outpatient Therapy was built to combat these challenges.
The Challenge: Administrative Burnout & Fragmented Charting
Therapists spend far too much time clicking through disparate chart sections to monitor approved and remaining visits, treatments, and therapy cap information. Expanse Outpatient Therapy’s Episode of Care framework consolidates every visit within a single or multi-discipline treatment plan into a centralized chart widget. Patients register once, and therapists gain instant visibility into relevant information without digging through record layers.
The Challenge: High Risk of Compliance Penalties on Care Plans
Tracking Medicare-mandated plans of care is labor-intensive and prone to human error, risking claim rejections for missing vital deadlines or lacking information. The Plan of Care feature automatically monitors frequency, duration, completed visits, and upcoming progress note due dates. Completed plans route to an internal signature queue, eliminating oversight risks while fulfilling Medicare requirements seamlessly.
The Challenge: Complex & Error-Prone Time-Based Billing
Manually calculating billable units from minute-based therapy sessions introduces significant coding errors, especially when navigating conflicting payer rules like the 8-Minute Rule versus Substantial Portion Methodology (SPM). Expanse Outpatient Therapy allows therapists to simply document the minutes spent on therapeutic activities. The system automatically identifies the patient’s financial class behind the scenes, applies the correct regulatory rule (8-minute or SPM), and calculates accurate unit charges automatically.
The Challenge: Stalled Revenue Cycles Driven by Fixed Discharge Rules
Traditional billing models often force practices to wait until a patient is fully discharged before submitting bills, choking cash flow during multi-month, recurring treatment courses. Flexible interim billing allows clinics to bill on a monthly cycle without disrupting clinical documentation or forcing a premature discharge. Users can choose to leverage that workflow or stick to their current process. In addition, integrated Medicare threshold tracking ensures strong financial management.
To see Expanse Outpatient Therapy in action and hear about early adopter progress, join the Outpatient Therapies networking session at MEDITECH LIVE 26. It will take place at 9:45 a.m. on Thursday, October 1. We look forward to seeing you there.
Join us to exchange ideas, gain actionable insights, and connect with peers who are redefining healthcare's future. Be part of the momentum at MEDITECH LIVE 26.
