Thought Leader Podcast: Virtual Care in the Age of COVID-19 and Beyond

June 30, 2020 |  Physician, Podcast, C-level, Coronavirus


For our latest Thought Leader podcast, I spoke with Dr. Andy Burchett, CMIO of Avera Health, about his organization’s rapid response to the COVID-19 pandemic.

Avera has been at the forefront of virtual care, offering e-consults as far back as the mid-1990s. To maintain social distancing in recent months, Avera expanded their virtual visit functionality via AveraChart - which is accessible through MEDITECH’s MHealth app, as well as their free mobile app, AveraNow. The organization also offers a comprehensive COVID-19 virtual care program through Avera@Home, as well as a 24/7 COVID-19 hotline.

We discuss the benefits of implementing virtual care solutions as well as what platforms are available for providers. This podcast also delves into the future of virtual care, antibody testing, and home monitoring for positive and presumed-positive COVID-19 patients.

Specific topics covered:
  • 01:15 Avera’s history of virtual care offerings
  • 03:42 An integrated workflow using MEDITECH Expanse
  • 05:40 Patient and provider response to virtual care
  • 07:20 Patient education, Avera virtual COVID-19 care, and hotline
  • 11:17 Positive outcomes from virtual care
  • 13:51 Encouraging providers to become proficient with virtual visit platforms
  • 16:42 The future of virtual care
  • 17:55 Monitoring COVID-19 patients with virtual care and home monitoring devices
  • 20:30 Antibody testing strategy and plasma treatment
  • 23:44 Possible changes to testing COVID-19 cases with the re-opening of facilities
  • 25:37 Advice for a successful virtual visit implementation strategy

Here more from MEDITECH customers as they share their experiences with Virtual Care. 

Watch The Virtual Care Roundtable Webinar Recording

Written by David G. González, Marketing Solutions Manager, Physician Experience and Interoperability

David G. González is a Marketing Solutions Manager at MEDITECH. In his role, he designs and builds go-to-market playbooks, mentors team members, and promotes customer success stories. David has been involved in the marketing of MEDITECH’s Physician Products for several years. He has a Bachelor of Science in Business Administration from Suffolk University and is currently pursuing an MBA from Northeastern University.