Training successful EHR users isn’t a one-size-fits-all situation. An effective EHR training program calls for a flexible foundation: strong enough to support consistent outcomes while being pliable enough to allow users flexibility in how they learn. Besides each organization’s unique staff demands, the industry and its needs are always changing. It’s in a vendor and organization’s best interests to embed a framework of evaluation in order to stay ahead of the curve.
Based on customer and industry feedback, we’ve identified advantages in EHR education programs and outlined how we address them in our program, MEDITECH Training on Demand.
Role- and workflow-aligned curriculums
Understanding an organization’s staff roles, venues of care, and workflows support an effective training education program. Some users, such as providers, may work across several venues of care, which will involve multiple roles. MEDITECH Training on Demand’s e-learning curriculums are designed by role and workflows, so they can address all aspects of an individual's EHR needs. Equipped with that knowledge, training regimens can be appropriately individualized by user group and users.
Personalization
It’s been proven time and time again the power and impact of personalization on user satisfaction, so we continuously add more courses to help end users customize the Expanse experience. The new Acute Physician Personalization curriculum, for instance, includes training on how to customize widgets, order sets, chart viewer, and more. It’s important to know the targeted users’ roles, venues of care, and workflows for this advantage as well so that the training can be customized. We recommend the courses for both users and IT, so analysts can understand how to roll these features out for additional support.
30/60/90 day benchmarks
Onboarding new users can be a challenge for organizations, but setting goals make it more manageable. Using the appropriate MEDITECH provider end user curriculum in conjunction with the 30/60/90 Day Personalization Benchmark starter kit, IT teams are able to add an extra layer of guidance and consistency to their approach. All relevant provider courses are outlined on a timeline to help space out check-ins, allowing time to build knowledge and avoid overwhelming the learner. The method also makes it easy to check on progress and ensure literacy consistency across provider end users.
Surveys and data
Facilitated through our LMS partner, MedPower, organizations can build end user surveys, so leadership can leverage feedback to identify education gaps and levels of engagement. It’s important to know what is and isn’t working for users. Already built into the MaaS package and available to all customers, MedPower delivers the e-learning in an accessible, online portal environment that also captures key data points. The platform can track learning completion and literacy scores to ensure your users have passed their education courses and maintained knowledge.
Microlearning
Even if you’re not familiar with the term “microlearning”, you’ve most likely benefitted from it. The approach breaks down learning topics into smaller, digestible sections to encourage engagement and allow knowledge to be applied in a more effective way. MEDITECH Training on Demand embraces this method through brief e-learning courses and videos that allow users to learn at their own pace and on their own time, and our catalogue continues to deepen. Additionally, a robust training program should combine e-learning and in-person training, whether it be onboarding new users to the system, optimization training, or continuing education.
Remote analyst training
Whether IT teams need to brush up their skills or prepare for implementation, analysts should be well informed as their organization’s first technological responders. We’ve fleshed out a full curriculum made for analysts, including dictionary guides to aid in translating set up, so IT teams and clinicians can be on the same page when it comes to using their EHR.
Knowledge is power, which always makes it a sound investment. Available to all MEDITECH customers, our education program includes 500+ e-learning classes and role-based curriculums – plus companion playbooks for IT users – where users can explore at their own pace and convenience. Also following the KLAS Arch Collaborative’s evidence-based recommendations for EHR satisfaction, MEDITECH Training on Demand builds up skills on established and new functionality to create effective users.
“Recent KLAS Arch Collaborative survey data showed strong results for workflow training on Expanse, with over two-thirds of clinicians across 7 customer organizations using Expanse reporting that they received workflow-specific training on the system, leading to a majority to find Expanse to be easy to learn,” noted Sidney Tate, Insights Director at KLAS Arch Collaborative.
The program roadmap includes quarterly releases that enhance curriculums for nurses and revenue cycle analysts, integrated workflow topics, additional microlearnings, and more, along with annual updates going forward.
Join us on February 11th to learn more about how we’re preparing our customers for TEFCA and the future of healthcare data exchange.
