Exploring the shift from transactional to transformational healthcare

September 23, 2021 |  Physician, CIO, Health IT


COVID-19 continues to change the way we all live and work, and as healthcare leaders, our frontline providers have seen and experienced the pandemic like no one else. 

They have continued to support their patients and colleagues through these difficult and historic times, incorporating new innovations into their daily work.

Accelerated by the need to reduce in-person visits, clinicians have quickly embraced telehealth and remote monitoring, which has served to further empower patients as active participants in their care.

One key contributor to this transition is the evolution of EHRs from what were essentially data-entry systems toward platforms that actively support the relationship between patients and providers.

As we witness this ongoing evolution in healthcare, we have the opportunity to reflect and take stock of where we’ve been — and what we see over the next horizon.

I am very excited to be serving as moderator for the upcoming 2021 MEDITECH Physician and CIO Forum, where we’ll explore how healthcare is moving beyond the transactional, episodic care processes of the past and toward a more holistic, transformational approach. 

This year’s forum is all about supporting frontline providers through this healthcare evolution by giving them digital tools that support more effective communication, higher levels of safety, and overall improved health for the communities they serve.

Although we continue to face challenges, technology is also providing us with opportunities we couldn’t have envisioned even a few years ago — including virtual assistants in the exam room, AI-driven clinical decision support, and personalized medicine guided by genomics. 

I hope the forum helps you discover the possibilities in these innovations, and to use this knowledge to reach the goals that matter most to your organization. 

Keynotes represent intersection of tech and medicine

I’m particularly looking forward to hearing from our keynote speakers, Micky Tripathi from the U.S. Department of Health and Human Services, and Michele Harper, best-selling author and ER doctor, who will offer valuable insights from her book, The Beauty in Breaking.

This year’s forum will also include five distinct tracks to align with your interests: Ambulatory, Acute, Integrated Care, CIO, and a track for our Canadian customers. You’ll hear from a wide range of medical professionals about their success in transforming patient care, improving operational processes, and creating new pathways to care excellence.

Attendees can also earn 1.0 hours Category I CME Credit during the Genomics in the Era of the EMR session, whether in-person or virtual.

Session recordings will be available after the forum, if you’d like to revisit  the content later, or catch any sessions you might have missed.

I hope the forum inspires you to build stronger connections with your peers, reflect on the lessons we’ve all learned over the past year, and start planning for what comes next. 

Please share your event experience and connect with other participants on social media, using the hashtag #MDCIO2021.

Written by Bill Young, CIO, Berkshire Health Systems

Bill Young came to BHS in 2009 from Ellis Hospital in Schenectady, NY, where he had served as Chief Information Officer. During his tenure at Ellis, Young successfully managed the implementation of a multi-million dollar information systems investment plan and was involved as a senior manager in the merger of three hospitals on disparate systems into one organization and one information system. At BHS, he has developed an Information Technology strategy that includes a Health Information Exchange throughout the Berkshires, a new state-of-the-art physician practice system for both hospital-employed and community based physicians and has successfully led the Information Technology team to achieve Healthcare’s “Most-Wired” status for BHS. Young serves as chair of the Enterprise Information Systems Steering Committee and the Annual Conference Education Committee for the Health Information and Management Systems Society (HIMSS), co-chair of Health Information Exchange of NY (HIXNY) - NY Capital District RHIO (Regional Health Information Organization) and member of the Board of Trustees of Schenectady Visiting Nurse Services.
Find me on: