
The Office of Health and Human Services (HHS) recently issued a Request for Information (RFI) to gather stakeholder input on how best to support the application and adoption of AI in the clinical space.
It reminded me of an old saying in New England, “You can’t get there from here.”
Sometimes — like during the Big Dig — we use it because it’s actually true. Other times, it’s simply easier than giving a long-winded set of directions. Whether referring to the vast rural or coastal wilderness in Maine, or the bustling and convoluted maze of one-way streets in downtown Boston, the point is clear: the destination can only be reached from a different, more aligned starting point.
In healthcare technology, if cognitive burden, improved workforce support, and opportunities for better patient care are our desired end points, AI certainly holds promise as a path forward. But not everyone has begun their AI journey at the same time or from the same starting point, and the path ahead is not yet a clearly defined one.
AI has been a mainstay on conference agendas in our industry for the past several years, but we are just now getting to the complicated reality of how to support widespread and equitable implementation. Groups like CHAI and Health AI Partnership have started to draw more developers and healthcare organizations into conversations about AI operationalization and governance. Yet, results across the industry remain inconsistent, with pockets of success (like ambient listening), alongside stalled pilot projects — leaving many to wonder about long-term ROI and tangible benefits. At the same time, the regulatory landscape has shifted beneath us. Given this mix of progress, uncertainty, and changing rules, it would be wise for us to pause, step back, and confirm that we are truly on the right path to “getting there.”
HHS issued its RFI nearly in tandem with ASTP/ONC’s issuance of the Health Data, Technology, and Interoperability (HTI-5) proposed rule, which would deregulate some of the AI-specific requirements outlined in HTI-1. Together, these rules have offered the industry exactly that opportunity for reflection — allowing us to share experiences and perspectives, determine where we are aligned, identify gaps, and recalibrate our approach.
MEDITECH has a unique perspective in the market, not only as the first EHR company, but also because of our strong connection to the rural health community. We see the potential that democratized access to AI offers, in particular for under-resourced communities. These benefits — streamlined documentation, simpler record navigation, patient information summarization, and predictive capabilities — can have an even greater impact in communities facing a perpetual workforce shortage. Here, maximizing every patient interaction is critical, as patients may have to travel long distances or face significant challenges securing time off work just to attend an appointment.
Today, the average margin for rural healthcare organizations is less than 1%, and roughly half of them are operating at a loss. By comparison, urban and suburban healthcare organizations have operating margins in the 6-7% range. This means that the reimbursement, coverage, and tax changes coming from the One Big Beautiful Bill Act (OBBBA) could further threaten the long-term viability of local, independent providers in some of the most underserved parts of the country. In the post-OBBBA era, we can’t afford to allow rural and community organizations to lag behind in their adoption of emerging technologies like AI, or they’ll face an even greater digital divide and competitive disadvantage — which could prove fatal to a critical segment of the industry already operating on tight margins.
That’s why we were grateful for the opportunity to respond to the HHS RFI by sharing our thoughts and recommendations on how the industry can advance innovation while ensuring it leads to trusted adoption and meaningful impact for all organizations. Like Epic and Oracle Health, MEDITECH submitted an official response to the RFI. Below is a summary of our recommended directions for how the industry can actually get from here to there.
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The Rural Health Transformation Program (RHTP) provides potential opportunities for organizations to leverage federal funding to support healthcare AI adoption in their communities. If distributed fairly, smaller organizations could benefit by using funds to jumpstart their AI education, adoption, and use. But the financial support and technical resources needed by smaller organizations to effectively integrate AI tools require a more dedicated source of funding. AI adoption doesn’t stop with initial implementation; it requires ongoing evaluation and maintenance to identify and mitigate risks related to model drift, bias, and the complex interplay of technology and human behavior. Even with the RHTP, additional federal grant programs to provide technical assistance will be needed. Bridging the gap between early adopters and the rest of the industry requires more than just access; it requires a national baseline of AI operational readiness and commitment to more diverse sources of formal AI evaluations across different patient populations and settings. A collective knowledge base enables a more comprehensive understanding of AI limitations, risks, and which applications drive value. |
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Where We Go From Here
The path to trusted, equitable, and impactful AI adoption will not follow a straight line. But by focusing on the essential framework we’ve outlined — from ensuring equitable access and training, to defining practical transparency, to harmonizing regulation, and doubling down on interoperability — we can avoid going in circles. Our goal is clear: to ensure that all patients in all communities benefit from the tremendous potential of AI, leaving no one behind on the journey toward better healthcare delivery.




