How jump starting quality improvement efforts can lead to transformational change

November 2, 2021 |  Physician, EHR, Transformative Technology, Care Coordination

Portrait of businessman discussing with colleague over digital tablet in the officeWe all have grand aspirations as we embark on new projects, but many times, even the best-laid plans are at the mercy of an all too common roadblock: “it’s just not the right time.” 

We launched Professional Services to bring transformation and achieve those aspirations. Many of our clients had the solutions they needed  — Patient Registries, Surveillance, Business and Clinical Analytics, EHR Toolkits —  but just didn’t know where to start or were too overwhelmed with other priorities. 

MEDITECH Professional Services can be that change agent — that extra boost healthcare organizations may need to launch their quality improvement mission and overcome common obstacles felt by our customers, such as:

  • Time: COVID-19 has forced all of us to respond quicker to these new challenges, and additional support is often needed to meet aggressive deadlines. 
  • Resources: We don’t have the budget to bring in new FTEs or want to risk diverting staff from other high-priority projects. 
  • Knowledge: We just need some direction from someone who’s been down that road before. After all, no one likes to reinvent the wheel. 
  • Project Management: How do we ensure the project is a success? We cannot afford any missteps.
  • Change Management: We find it difficult to mobilize and synchronize disparate users and departments. 

The MEDITECH Professional Services team provides the experience, resources, project management, and change management skills to move you to better outcomes and a faster ROI by using our most popular services:

Implementation and Physician Services

It is not a surprise that physicians are more inclined to embrace technology when they have the right guidance out of the gate. We recently worked with Dr. Robert Wack, a newly appointed CMIO at Frederick Health who was tasked with standardizing his health system on Expanse and breaking down silos between ambulatory and acute settings. We provided mentoring and hands-on support and armed him with information that helped him oversee a successful LIVE, including standardization of order sets and documentation across care settings. While Frederick Health still engages Professional Services for additional projects, Dr. Wack now has the confidence and expertise to spearhead many of these efforts on his own.

EHR Toolkits and Quality Services

When quality is on the line, time matters — for your patients, for your finances, and for your reputation. Whenever we support our customers with quality improvement projects we are always inspired by their passion and creativity, as well as the impressive results they quickly achieve. Here is a glimpse of what a few of our clients were able to accomplish:

  • Kingman Regional Medical Center: We worked with KRMC to design diabetes and wellness registries as well as health management protocols for preventative health management and HEDIS/Star quality metric tracking. They targeted Medicare Condition and Patient Management benchmarks, and identified Humana Medicare Advantage patients as their largest volume payer for this subset. We helped develop a Humana Diabetes Patient Registry and Membership Dashboard to assist with reconciling their payer roster with their MEDITECH EHR data — enabling them to address discrepancies and achieve 99-percent accuracy.
  • Southern Ohio Medical Center: Portsmouth Ohio is at the epicenter of the opioid crisis due to its “pill mills.” Southern Ohio implemented MEDITECH’s Opioid Stewardship Toolkit at go LIVE, but is now working with us to develop an acute care toolkit to improve provider prescribing habits, including post operatively.
  • Mount Nittany Health: We worked with Mount Nittany to set up a diabetes registry, with the goal of Lowering HbA1c for ‘at-risk’ patients. By identifying and consistently following up with patients with A1c > 9.0% or no recent A1c, the program has helped several patients lower their A1c significantly, some by as many as 4 points. 
  • Tidelands Health: We worked with Tidelands to help deploy our new Telemetry Appropriateness Toolkit. As a result, they reduced unnecessary use of ECG monitoring by 52% within the first 30 days, simultaneously lowering costs while improving physician, nurse, and patient satisfaction.

Business and Clinical Analytics

Inefficient reporting processes can hamper productivity, transparency, and decision making, and consume your reporting staff in an endless cycle of manual report production. By investing in a more data-driven analytics strategy, your executives will have the power to make timelier, more informed decisions, and your reporting staff can focus instead on new analytics projects. We’ve worked with several customers to provide timely solutions to everyday challenges for  COVID-19 and Health Equity:

  • Emanate Health: We helped develop disease investigation and contact tracing dashboards, which identify patients and staff at high risk for COVID-19 due to inpatient exposure.
  • NMC Health: We assisted their Incident Command Center in the evaluation, design, and testing of BCA COVID-19 dashboards to monitor in-house patients, occupancy, test status, result turnaround, PPE and other supplies, and more.
  • Lawrence General Hospital: We worked with LGH to develop a health equity dashboard, which enabled them to evaluate social determinants of health, especially among their diverse community. The dashboards help them better analyze areas like mortality rates; hospital-acquired complications; effects of homelessness; and interpreter needs by race, ethnicity, and other variables. 

Back to aspirations, whether your project is big or small, it’s important to step back and look at the big picture. Like all investments, you want to get out more than you put in.

It’s important to prioritize those projects that will have the greatest impact on your patients, staff, and organization, and determine what you need to take to make those ambitions a reality.


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Written by Hoda Sayed-Friel, Executive Vice President, MEDITECH

As Executive Vice President at MEDITECH, Hoda has held many leadership roles throughout her 35-year career, overseeing EHR development, Marketing, Strategy, Client Services, Health Care Policy, and now, Professional Services. With her clinical degree and experience, Ms. Sayed-Friel recognizes the importance of including the healthcare provider perspectives in system engineering and continues to influence the design of clinically sophisticated products and advancing their adoption. She has been actively involved in discussions with healthcare providers and consumers to promote care coordination, interoperability, precision medicine, population health and the importance of using information to improve health equity and outcomes. In her current role leading MEDITECH Professional Services and Healthcare Policy, Ms. Sayed-Friel and her team are able to use the knowledge and skills attained over the years to advise on how to best use MEDITECH’s EHR to address the complex challenges of an evolving healthcare system using analytics and advanced applications to provide insight to better understand health system and patient needs.
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